We support various cash, card, crypto and bank transfer methods from which you can choose. Credit and debit cards:

• Visa, Mastercard, American Express

• Bank transfers: Spei, Santander, CoDi, Toditocash

• Cash and voucher: BBVABancomer, OXXO, BancoAzteca, PayNet, 7Eleven, Walmart, Banorte, Bodega Aurera, CirculoK, Farmacias Benavide, Farmacias DelAhorro, SamsClub, Superama

• Crypto: USDT, Bitcoin, LTC, DOGE, BCH

• Other local methods: Astropay

• Find any of deposits buttons on the site and click on it - one is in the right top side of your screen.

• Select your preferred payment method from the drop-down menu (by clicking on the method) and then enter the amount (in MXN) that you wish to deposit. Note: Minimum and maximum limits can vary by method and are always displayed on the payment method card next to the logo.

• Your personal document information will be already pre-filled from the information you provided on registration, if the information is incorrect, please notify our support via chat, so we can correct it.

• Lastly click on the gift icon if you wish to also apply any bonus to your deposit.

• Finalize your deposit by clicking on make deposit button and afterwards follow the specific instructions for your chosen payment method.

• Find any of deposits buttons on the site and click on it - one is in the right top side of your screen.

• Select SPEI from the payment methods and then enter the amount (in MXN) that you wish to deposit.

• Your personal document information will be already pre-filled from the information you provided on registration, if the information is incorrect, please notify our support via chat, so we can correct it.

• Click on the gift icon if you wish to also apply any bonus to your deposit.

• When you are ready to finish the depositing process click on make deposit button. A screen will open providing further instructions. IMPORTANT: do not close this screen yet

• Continue the process by accessing your mobile banking or online banking app. There you enter same EXCAT amount as you did at the beginning of the deposit process.

• Finally, you complete the process by copying the CLABE number that was assigned to you and is displayed on the final deposit screen.

• This completes the process, your deposit should be reflected in your balance almost instantly. If for any reason your deposit doesn’t reflect in your balance, please wait a couple of minutes and afterwards contact our support via chat or email at soporte@vivacasino.mx

Sometimes the processing of deposit can take some time, especially when using cash or voucher payment methods, if however, you do not receive your credits in reasonable amount of time (like 30 minutes after depositing), please feel free to contact our support team over chat or email at soporte@vivacasino.mx, and we will try to resolve the issue for you, as quickly as possible.

• Before you can make your first withdraw you must first verify your account.

• To verify your account, you must send an image of your ID Card (both sides) via chat or to the email at: at soporte@vivacasino.mx. After we verify your identity (it will take at most 24 hours) you can proceed with next steps and make your first withdraw.

To make your withdrawal, you must do the following:

1. Navigate yourself to the left side of the page. There open up the Account section and click on the Withdraw funds button. This will open a menu with available withdraw methods.

2. Select your preferred withdraw method from the drop down-menu (by clicking on the method) and then enter the amount (in MXN) that you wish to withdraw.

3. Fill out all the necessary information and click on Withdraw button.

With this your withdraw process is completed.

1. Select Bank transfer option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2. Fill out the personal information.

3. Enter the full bank account number (CLABE) to which you want to withdraw your funds.

4. Select your bank from the dropdown menu with the list of banks.

5. Click on the withdraw button and you will receive the message confirming your withdrawal

   With this your withdrawal process is complete and you can expect to receive your funds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at soporte@vivacasino.mx

1. Select Crypto payments option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2. Select your chosen crypto currency from the drop-down menu with the list currencies available.

3. Enter your crypto wallet address.

4. Click on the withdraw button and you will receive the message confirming your withdrawal.

With this your withdrawal process is complete and you can expect to receive your funds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at soporte@vivacasino.mx

1. Select Astropay option and enter the amount (in MXN) that you wish to withdraw. Note: Minimum and maximum limits can vary by method and are always displayed on the payment/withdraw method card next to the logo.

2. Enter your phone number that is connected to your Astropay wallet.

3. Click on the withdraw button and you will receive the message confirming your withdrawal.

With this your withdrawal process is complete and you can expect to receive your funds within 48 hours on business days, if that is not the case, please contact us via chat or write to our support at soporte@vivacasino.mx

To verify your account, you must send an image of your ID Card (both sides) via chat or to the email at: soporte@vivacasino.mx. Our team will do the rest and inform you once the account has been verified. You will also notice that the verification promp messeges will disapear from our profile and withdraws will become availiable.

• You can check your account balance at any time at the top of the screen (next to deposit button).

• If you want more complete information about the state of your wallet you can click on the balance or open account profile page (by cliking on the profile icon displayed in the top right corner) where the full information about the balance of your account is displayed

• If you open your player profile you will notice that you have three balances on Vivacasino.

• Real balance This is the amount of money that you deposited to the account and you have available to play. It does not include any money you deposited via promotion.

• Withdrawable balance: This is the amount of money that you can withdraw from the account.

• Bonus balance: This is the amount of money that you have if you deposited using a promotion + money that was assigned to you for using that promotion. It will turn into real balance after you have wagered it in compliance with the rules of the bonus/promotion.

We have a team of support agents available for you 24/7. You can open the chat by clicking on the chat button from the left side menu under Help section.

If you were for some reason unable to connect with our agents via chat, you can also write to us via soporte@vivacasino.mx Our support team will write to you back as soon as possible.

• On Vivacasino we offer a wide selection of bonuses and promotions for you to choose and benefit from. Some of our promotions include bonus money, free spins, cashback, odds boost, free bet, stake back, tournaments

  and more!

• Deposit bonuses with various conditions are available to claim in form of bonus money or free spins when making a deposit to improve your chance!

• Stakeback lessens the blow on your loses. Based on the bonus conditions you can get you stake back if you lose some matches on your ticket.

• Cashback offers you a chance to get back some of your lost money back, if you follow the promotions instructions and play the correct games at the correct time.

• Tournaments with sizeable prize pools. Compete with other players and collect points! The players with the most points are rewarded at the end of the tournament.

• You can find more about our promotions and how to claim them, on our promotions page.

  On each of the promotions listed there, are detailed instructions on how to claim them and the rules that apply to that specific promotion. Should there still be some uncertainties in how the promotions work you can always contact our support agents via chat and they will gladly assist you with information.

Odds Boost is a betting multiplier on your regular odds. The more matches you add to the ticket the greater this multiplier and the better total odds you get. It is applied automatically when you are creating your ticket and you can see it at the bottom of the ticket. Odds Boost cannot be combined with any existing bonus money, which means you can’t have any other bonus active to be able to use Odds Boost.

Bet Builder is a feature that allows you to build multiple bets within the same event. Using Bet Builder, you can create your own ticket allowing you to bet on exactly what you want. Simply chose an even that you wish to bet in and select the lines that you want to play, Bet Builder will automatically combine your selection in a ticket and give you your odds. Sometimes some lines cannot be selected at the same time, but don’t worry bet builder will notify you if that is the case and you can simply remove them from the ticket.

Enjoy the flexibility that Bet Builder brings and good luck!

Cashback promotion lets you recover some of your lost money back! Simply follow the bonus instructions and play the correct games at the correct time. The cashback % will tell you how much money you are eligible to receive based on a TOTAL loss and not by sum of lost bets.

Cashout is a feature that allows you to settle your bet before the event that you bet on is concluded. It gives you the opportunity to secure a profit if your bet is winning or to minimize potential losses if your bet is losing. Essentially, cashout provides a way for you to take control of your bets and manage your risk during live events. Here's how cashout typically works:

1. Placing a Bet: You place a wager on a particular event or outcome.

2. Monitoring the Bet: As the event unfolds, the potential outcome of the bet becomes clearer. If the bet is winning, the potential profit increases; if it's losing, the potential loss becomes more obvious.

3. Cashout Offer: We calculate a cashout offer based on the current status of the bet, the odds, and other relevant factors. This offer represents the amount of money that you can receive if you choose to cash out your bet at that moment.

4. Decision to Cashout: You can choose to accept the Cashout offer, in which case the bet is settled, and the specified amount is credited to your account. Alternatively, you can decide to let the bet ride until its conclusion.

5. Outcome: Regardless of whether you choose to cash out or not, the final outcome of the bet is determined by the event's conclusion. If you Cashed out, your winnings or losses are based on the Cashout amount. If you didn't cash out, your winnings or losses are determined by the final result of the event.

Free Bet is exactly what is says. It’s a free bet that can be obtained as a reward, compensation or as a percentage amount along with a deposit. When using a Free Bet promotion, you’re making a wager without any real cash attached. If you use this free bet and win, the winnings you receive back will not include the free bet amount. Instead, you’ll only receive back the amount of the winnings.

Learn more about Free Bets on our promotion page.

Stakeback is here to lessens the blow on your loses. Based on the bonus conditions, you can get your stake back, should you lose some matches on your ticket.

Here's how Stakeback promotion works:

1. Placing a Bet: You place a wager on a specific event or outcome as usual.

2. Loss Occurs: If the bet placed by you loses, you may be eligible to receive a Stakeback refund.

Qualifying Conditions: The Stakeback offer has specific conditions that must be met for a bet to qualify. These conditions may include betting on certain markets, meeting minimum odds requirements, or placing a minimum stake. To see what are the condition of the promotion please visit our promotions page.

Should you decide, that you did not actually want the promotion and wish to cancel it, you can write to our support agents and they will cancel the bonus for you. This means that we will remove all your bonus money/free bet/free spins and leave you only with real money balance. Keep in mind you will still have to wager your initial deposit once before you can make a withdrawal.

In case you decide to forfeit the bonus after X amount was spent, only the deposit - X will be returned to your real wallet.

Whenever you make a deposit using one of our promotions, your deposit will go to your real money balance, and the bonus will be allocated to your bonus balance. The money in your real money balance will be spent first, and then wagering will begin from your bonus balance.

• Be careful to use the bonus only on eligible casino games. Otherwise, the wagering requirements will not be met, and you will have no way to receive the winnings.

• To receive the winnings in your real money wallet, wager both the bonus and the qualifying portion of the deposited money.

• An unused bonus can be forfeited at any time, and you will only be left with the amount of your real money balance at that time.

• Both real money and real money will count toward the wagering requirements as long as they are made within the specific bonus terms.

Once the bonus money has been wagered successfully, it will be converted into real money, where you can also withdraw it; the total amount available for withdrawal will be visible in your Withdrawable Balance.

If you decide you didn't actually want the promotion and want to cancel it, you can write to our support agents, and they will cancel the promotion for you. This means we will remove all your payout money and leave you with only your initial deposit of real funds.