Privacy Policy

VivaCasino México is committed to respecting and protecting your privacy.

We have implemented strict security policies, protocols, and advanced technologies to ensure that your personal information is safeguarded against unauthorized access, misuse, disclosure, alteration, or unlawful loss.

Every member of the VivaCasino.mx team is bound by confidentiality obligations and follows rigorous internal procedures to protect all user data.

Our website, www.vivacasino.mx, employs industry-standard encryption technologies to ensure that your information is securely transmitted. Once stored on our servers, your data is protected using top-tier security systems and best practices in data protection.

At VivaCasino México, we collect and use your personal datasuch as identification, contact, financial details, and basic profile informationto:

• Create and verify your account

• Process payments securely

• Comply with legal and regulatory obligations

• Monitor platform activity for security and responsible gaming

• Improve our services and user experience

We may also use your information to send promotions, conduct surveys, and keep you informed about new offers or eventsvia email, SMS, phone calls, or app notifications. You can opt out of these communications at any time.

By using our website, you consent to the collection and processing of your data under this policy. We may share your data with trusted partners solely for purposes like account verification, transaction handling, or marketingalways in line with Mexican data protection laws and our confidentiality standards.

In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, you have the right to:

• Access the personal data we have about you

• Rectify it if it’s incorrect or outdated

• Cancel it if you believe it’s being misused

• Object to its use for certain purposes

To exercise any of these rights, please contact our privacy team via email or through Live Chat. We’ll guide you through the process, requirements, and timelines, and address any questions or concerns you may have.

At VivaCasino México, we use technologies such as cookies and web beacons to automatically collect information when you visit our website, www.vivacasino.mx. This includes:

• Your browser type

• Time and duration of your visit

• Pages viewed on our site

• Previous and subsequent websites visited

• Your IP address

While this data isn’t essential to provide our core services, it helps us:

• Send you personalized offers, promotions, and event updates*

• Display ads based on your preferences*

• Improve and personalize your browsing experience

All collected data is used exclusively by VivaCasino.mx and is not shared or transferred to third parties.

You can disable cookies at any time through your browser settings. For guidance, visit the help section of browsers like Chrome, Firefox, Safari, Opera, or Edge.

VivaCasino México may update this Privacy Policy at any time to reflect changes in laws, internal practices, or service offerings. Any updates will be published on our website, and we will notify you of significant changes by email or through a notice on the site.