Responsible Gaming

At VivaCasino, we prioritize the well-being of our users and promote responsible gaming. You should refrain from gambling if any of the following apply to you:

• You are under 18 years of age, as gambling is strictly prohibited for minors

• You are currently dealing with or recovering from addiction or compulsive behavior

• You are under the influence of alcohol or drugs, which can impair judgment

• Gambling is affecting your work, studies, or personal responsibilities

• You are trying to recover previous gambling losses by continuing to bet

If any of these situations reflect your current state, we strongly advise against participating in any form of gambling. Play only when it’s safe, legal, and healthy to do so.

We understand that some users may need to take a break from gambling. To support this, we offer a self-exclusion option for those who wish to temporarily or permanently block access to their account.

If you feel that gambling is no longer a healthy activity for you, you can request self-exclusion at any time by contacting our 24/7 support team via live chat. Our team will guide you through the process and help set appropriate limits based on your needs.

During the self-exclusion period, your account will remain inaccessible, and you will not receive marketing communications. Your well-being is our prioritytaking control is the first step toward responsible play.

At VivaCasino, we strictly prohibit access to our platform for anyone under the age of 18. We are committed to preventing underage gambling and encourage parents and legal guardians to take an active role in safeguarding minors from exposure.

If minors have access to a computer or mobile device, we recommend the following:

• Use parental control software to block access to www.vivacasino.mx

• Never leave children unattended near a device with an open session on our platform

• Set strong passwords and ensure the site cannot be accessed without them

• Keep your username, password, and payment information out of children's reach

• Talk openly with your child about the legal and psychological risks of underage gambling

Responsible gaming begins at home. We encourage families to remain vigilant and informed.

If you or someone you know is struggling with gambling, México offers a variety of support options, including both government-funded programs and private treatment centers.

VivaCasino offers 24/7 support through live chat, where you can receive personalized guidance, access to helpful resources, and information about professional treatment centers.

You can find help through the following channels:

Centro de Integración Juvenil (CIJ)

is a national organization in Mexico that provides prevention, treatment, and rehabilitation services for individuals struggling with substance use and behavioral addictions, including gambling. They offer professional support through clinics across the country.

Centro de Rehabilitación La Rosa A.C.

is a private rehabilitation center in Mexico that offers comprehensive treatment programs for individuals facing addiction, including gambling-related issues. Their approach includes medical care, psychological therapy, and emotional support in a structured and supportive environment.

gamblersanonymous.org

is an international support organization that helps individuals recover from problem gambling through peer-led meetings and a 12-step program. With local groups in many countries, including México, it offers a safe, anonymous space for people to share experiences and support one another in overcoming gambling addiction.